Working towards humanitarian cash transfers via mobile money
On 21 November 2018, ÉLAN RDC organized an event: “From aid to economic resilience: humanitarian-private sector cooperation to further financial inclusion in the DRC”. Focusing on humanitarian cash transfers, this event brought together actors from both the private and humanitarian sectors, enabling them to share experiences, lessons learned, and challenges related to this type of assistance.
To strengthen the partnership between service providers and the humanitarian world, the sessions focused on five topics:
The results of a market study on refugees and internally displaced persons in South Kivu, Tanganyika and Kasaï Central, co-financed by ÉLAN RDC;
The presentation of a cash transfer programme for Burundian refugees (Mulongwe, South Kivu) implemented by UNHCR and Vodacash using Mobile Money, supported by ÉLAN RDC;
Group sessions on the main challenges related to Mobile Money in a humanitarian context;
The sustainability of the Mobile Money ecosystem; and
The presentation of tools developed by ÉLAN RDC to evaluate the feasibility of Mobile Money and the cost of services.
Participants agreed on recommendations to improve the effectiveness, efficiency and impact of Mobile Money humanitarian cash transfer programs in the DRC through better humanitarian-private-sector collaboration. Specifically, these aim to solve issues related to (i) Know Your Customer regulations (tied to the civil identification of vulnerable populations), (ii) the management of user complaints, (iii) agents’ liquidity and (iv) the Mobile Money ecosystem.
Take a look at some other good reading from the sector written by our partners: